AuPairCare:

Problem Notification and Resolution

1. As the au pair is living as a member of a Host Family and not under continual oversight or control of AuPairCare staff, it is the responsibility of the au pair to advise AuPairCare of any significant problems, including but not limited to the health, safety or welfare of the au pair, adjustment to family, culture, languages, etc.

2. The au pair must notify AuPairCare of any misunderstandings or problems with the Host family. AuPairCare will intervene and attempt to resolve the problem. Au Pair understands that AuPairCare suggests an initial adjustment period of 60 days following au pair's arrival before any placement change is considered, however, any decision regarding au pair removal is at AuPairCare's sole discretion.

3. If the au pair does not make a good faith and substantial effort to resolve the problems or misunderstandings, or if the au pair violates any terms of this Agreement, AuPairCare may in its sole discretion terminate the au pair's participation in the program and immediately repatriate the au pair to his/her home country at the au pair's expense.

4. In the event the au pair does not succesfully complete the program year, the au pair is responsible for his/her return travel expenses.

5. In the event the au pair's first placement is not successful, and AuPairCare determines in its sole judgment that the au pair shall be placed in a new family, the au pair agrees to cooperate with AuPairCare during the entire re-matching process. In the event that AuPairCare is unable to place the au pair in a new family within a period of 14 days, the au pair may be sent home at his/her expense.

6. If the host family is willing to house the au pair in transition until she or he is re-matched, and AuPairCare, in its sole discretion, determines that under the circumstances it would be reasonable for the au pair to remain in the home, but the au pair refuses to stay with the family, the au pair will be required to pay a $25.00 per day housing stipend to the party who houses him/her, typically an AuPairCare field staff member.

Quelle: AuPairCare Au Pair Agreement





AIFS / Au Pair in America:

- Community Counselor helps the Au Pair set realistic expectations for a new family based on an honest self-assessment of her skills and performance.
Note: some Au Pair's may not be matchable and may need to go home

- Risk if the Au Pair doesn't match within two weeks she goes home at her own expense (Note: the two week cut-off for rematch can be extended at the discretion of the Community Counselor and the Regional Program Manager)

- The Au Pair is expected to remain with the Host Family during the rematch process and to fulfill Au Pair duties for a minimum of two weeks, if needed. Continued car usage is at the discretion of the Host Family.

- Community Counselor may need to house the Au Pair.

- Community Counselor remains in contact with the Au Pair regarding her schedule and location

- Au Pair makes herself available for phone calls and communicates with the Community Counselor regarding best times for the Host Family to call

- Community Counselor explains rematch process

- Community Counselor reviews tips for effective interviewing

- Community Counselor advises the Au Pair that reasons for this and any prior rematch will be recorded by the Regional Program Manager and shared with interested Host Family's

- An Au Pair Extraordinaire has the option of changing her status to "regular" to increase her options for matching. If she changes her status, her weekly stipend will be that of a "regular" au pair. She can consider both extraordinaire and regular families at the same time.

Quelle: www.aifs.com




iSt / EurAupair:

Change of Hostfamily
If difficulties between you and your Host Family prove to be impossible to solve, and only after sufficient effort to make it work, EurAupair will try to find a new Host Family for you. It will take some time to locate a new Host Family. Usually the first Host Family will let you stay in their home while EurAupair is trying to find a family for you, and a new Au Pair for them. If a new Host Family is not found in time, or if you refuse a placement, you will have to return home. Your deposit will be forfeited so it can be used to cover some of the costs of your inbound flights and "Au Pair Workshop."

Never leave your Host Family without first talking with your Community Counselor

Only rarely will an Au Pair be moved to a third Host Family.

Cultural Care:

changing host families

LCC will arrange a 3-way mediation meeting

Family, Aupair & LCC will be present to voice the concerns

it is CC policy that no decisions regarding changing hostfamilies (except in extreme circumstances) will take place without having participated in this 3-way mediation

after this meeting you will be given a 2 week trial period as a last attempt to come to an agreement

if problems can't be solves, CC begins to look for a new family

during the transition period, you are expected to remain with your host family for a period of 2 weeks & perform your duties to your best ability

keep in mind if CC cannot find a suitable host family for you 2 weeks after transition has been decided on, you may have to return to your home country

Staying with your LCC

in case of an emergency CC will do everything to change the situation as quickly as possible

you may have to stay with your LCC until a solution is found

remember you are not a guest & expected to help out

you will not be paid during this time

Quelle Cultural Care Aupair Handbook